1. Shipping Method

We offer Standard Shipping across India, covering approximately 24,000 pin codes.

2. Shipping Calculation

Shipping costs are determined by multiple factors, including:

  • Shipment Type: Whether the shipment is a forward shipment or a return.
  • Pick-up and Delivery Areas: The pin codes for the pick-up and delivery locations.
  • Package Weight and Dimensions: The approximate weight and size of the final package.
  • Payment Method: Cash on Delivery (COD) or Prepaid.
  • Declared Value: The cost of the product.
  • Shipping Distance and Location: These determine the mode of transport and applicable fuel charges.
  • Freight Density: Determined by the weight and dimensions of the shipment.
  • Type of Goods: Whether the goods are fragile, perishable, or high-value.
  • Economic Factors: Conditions such as fuel prices, demand surges, and market conditions.

Estimated Delivery Times

3. Delivery Timeframe

Orders are typically delivered within 2-7 business days. However, this may vary based on location and other factors outside our control.

4. Processing Time

Orders placed after 6 PM will be processed the following day starting at 10 AM.
🛑 Sunday is a non-processing day.

Package Tracking Information

5. Tracking

Customers will receive tracking information via email and SMS to monitor the status of their shipments.

Handling of Lost or Damaged Packages

6. Lost or Damaged Packages

In the event of a lost or damaged package, please email connect@itaash.com and provide the following:

  • Proof of delivery (if available)
  • Images of the damaged product
  • The shipping label and any additional relevant documentation

Returns and Exchanges

7. Return Eligibility

We do not accept returns or exchanges unless the item you purchased is defective.

8. Return Window

If you receive a defective item, notify us via email at connect@itaash.com within 15 days of receipt with details of the product and the defect.

9. Return Shipping

We cover the shipping costs for returning defective items.

Additional Details

10. Restocking Fees

We do not charge a restocking fee for returns.

11. Non-Returnable Items

All non-defective items are final sale and cannot be returned or exchanged.

12. Exceptions

  • Orders placed after 6 PM will be processed the next day after 10 AM.
  • No orders are processed on Sundays.

For any questions, please contact us at connect@itaash.com